Privacy policy

The Swing Set Company

Effective date: 05 June

The Swing Set Company ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to visitors and customers in the United States, the United Kingdom, and elsewhere.

Information we collect

Information you give us directly:

  • Name, shipping and billing address, email address, and phone number
  • Order details and purchase history
  • Payment information (processed securely by our payment provider — we do not store full card numbers)
  • Messages you send to customer support
  • Any information you provide when creating an account or signing up for marketing

Information collected automatically:

  • Device and browser type, IP address, and operating system
  • Pages viewed, links clicked, and how you arrived at our site
  • Cookies and similar tracking technologies (see below)

How we use your information

We use your information to:

  • Process and deliver your orders, including shipping to the US and UK
  • Handle returns, refunds, and customer support
  • Send order confirmations and service updates
  • Send marketing emails where you have opted in (you can unsubscribe at any time)
  • Improve our website, products, and service
  • Detect and prevent fraud, and meet legal obligations

Cookies and tracking

We use cookies and similar technologies to keep your shopping cart working, remember preferences, analyze site traffic, and (where permitted) support advertising. You can control cookies through your browser settings, and UK/EU visitors will be asked for consent to non-essential cookies.

How we share your information

We do not sell your personal information. We share it only with:

  • Service providers who help us operate, such as shipping carriers, our payment processor, email and analytics tools, and hosting providers
  • Legal and safety recipients, when required by law or to protect our rights, customers, or the public
  • Business transfers, if our business is merged, acquired, or sold, in which case your information may transfer to the new owner.

Data retention

We keep your personal information only as long as needed to fulfill the purposes described here — including completing orders, meeting tax and accounting requirements, and resolving disputes — after which we delete or anonymize it.

International data transfers

We ship to and serve customers in both the US and UK, so your information may be transferred to and processed in countries with different data protection laws than your own. Where required, we use appropriate safeguards for these transfers.

Your privacy rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing
  • Withdraw consent (for example, to marketing) at any time
  • Receive a copy of your data in a portable format

UK and EU residents have these rights under the UK GDPR and EU GDPR. California and other US state residents may have similar rights, including the right to know what we collect and to opt out of the "sale" or "sharing" of personal information (we do not sell your data).

To exercise any of these rights, contact us using the details below. We will respond within the timeframe required by applicable law.

Children's privacy

Our products are intended for families, but our website and sales are directed to adults. We do not knowingly collect personal information from children under 13 (or under 16 in the UK/EU). If you believe a child has provided us information, please contact us and we will delete it.

Data security

We use reasonable technical and organizational measures to protect your information, including secure payment processing and encryption in transit. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Third-party links

Our site may link to other websites we don't control. This policy does not cover their practices, and we encourage you to review their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. We'll post the revised version here with a new effective date, and significant changes will be communicated where appropriate.

Contact us

If you have questions about this policy or your personal information, contact us: