Warranty & Returns
Simple, generous, and honest. Here's exactly what's covered.
Our 30-Day Return Policy
Not happy? Return anything unused and in its original packaging within 30 days of delivery for a full refund of the item price. Original shipping isn't refunded, and you cover return postage — but if the item is faulty on arrival, we cover everything.
How to return:
- Email returns@emberandice.co.uk with your order number and a one-line reason.
- We reply within one working day with a returns address and instructions.
- Ship the item back tracked (any courier). Send us the tracking number.
- Within 5 working days of receiving the return, we refund your original payment method.
Our 2-Year Espresso Machine Warranty
Every espresso machine we sell carries a 2-year Ember & Ice warranty, in addition to any manufacturer warranty (which is often longer). This covers:
- Manufacturing defects
- Component failures under normal use
- Free repair, replacement, or refund at our discretion
This does not cover:
- Damage from lack of descaling (see our Care Guides)
- Damage from third-party or unapproved cleaning products
- Physical damage from drops or spills
- Wear parts like gaskets, filters, and portafilter baskets (these are consumables)
YETI Product Warranties
YETI Ramblers, Tumblers, and Bottles: 5-year manufacturer warranty.
YETI Hoppers, Roadies, and Tundra coolers: 3-year manufacturer warranty.
These are honored directly by YETI. We help you file the claim — email us with your order number and the issue, and we'll walk it through YETI on your behalf.
Damaged in Transit
Refuse the parcel at the door if visibly damaged. If you notice damage after opening, email us with photos within 48 hours of delivery. We arrange a free courier pickup and ship a replacement the same day.
Sale, Clearance & Open Box Items
Open Box and clearance items still carry the full 2-year warranty and the 30-day return window. They are only sold in demonstrator condition or better — we don't sell anything that isn't in perfect working order.
Your Statutory Rights
Nothing in this policy affects your rights under UK consumer law (Consumer Rights Act 2015). If anything here contradicts your statutory rights, your statutory rights take precedence.
Questions? Email hello@emberandice.co.uk.